PlanSponsor conducts an annual survey of defined
benefit client satisfaction (see PlanSponsor, March 2001),
but the crucial role that the Internet plays in delivering
information to plan sponsors prompted us to commission a
separate, independent study in the Internet Services space.
The result was this more focused analysis, conducted by EKS
Consulting, a Chicago-based business solutions firm. In
addition to this survey, EKS President Elisa Spain conducts
an annual survey of Risk Measurement and Performance
Providers for this magazine.