The enhancements on the preexisting Web site will allow, among other things, the automation of routine tasks, according to a press release. Also, the new site will provide a secure process by which to transmit data on demographics and compensation. With this information, MassMutual can provide services such as calculating participant eligibility, sending personalized enrollment materials, as well as sending out personalized packets upon termination or retirement, the company said.
The enhancements also include immediate feedback and error correction on files, expanded e-mail capabilities, and a file mapping system that enables MassMutual to accommodate differing file formats.
These enhancements come on the heels of others at MassMutual’s online portal, where changes were made to loan monitoring systems, payroll systems and updates, and web-based plan processing.
MassMutual Retirement Services ( www.massmutual.com/retire ) is part of the MassMutual Finance Group, which has over $285 billion under management.