MetLife Expands Travel Assistance Program

August 16, 2011 ( – MetLife, in conjunction with its partner AXA Assistance USA, Inc., has announced an enhanced group Travel Assistance program, which now includes concierge services and Web site access to important pre-trip and travel information.

Travel Assistance, administered by AXA, is an optional feature available with MetLife’s Accidental Death and Dismemberment (AD&D) products and Business Travel Accident (BTA) insurance. Employees can use Travel Assistance when traveling more than 100 miles from home, domestically or internationally, regardless of whether their travel is business or personal.  

Employees now have Web access to pre-trip information including security alerts, immunizations, visa requirements, currency, weather, etiquette and important local phone numbers. Whether at home or while traveling, employees can access the Web site for local information on their destination such as entertainment, medical and professional services. 

According to the announcement, with the new concierge services, employees can obtain, among other items:  

• Restaurant, shopping, hotel and airline recommendations/reservations;

• Sporting, theater, night life and event information, recommendations and tickets;

• Destination transport (rental car/limousine, etc.) information and reservations; and 

• Golf course information, referrals, recommendations and tee times.


These new features are available immediately for new business and current customers on renewal of their group policy, and include services employees can use as part of their everyday lives.


– Tara Cantore