A news release said that most work/life programs were developed for non-union workers and do not meet some of the key needs of organized labor. UnionSelect addresses these needs by:
- UnionSelect staffs on-site consultants to help employees with no access to phone or Internet during the work day. Most work/life referral services can only be accessed via phone or computer making them inaccessible to many union members, especially in the telecommunications and manufacturing sectors.
- UnionSelect work/life consultants can find care for hourly workers and/or families who work two different shifts and need overlap coverage.
- Experts are available to help employees in all salary ranges anticipate needs and appropriate resources for the family.
“Every aspect of UnionSelect is delivered by union represented employees who understand and are sensitive to the needs of labor,” said Mary Ellen Gornick, senior vice president for union services, in the release. “UnionSelect goes well beyond traditional telephonic work/life models to include on-site care consultants who visit plant locations to assist members during their shift, resulting in higher utilization and more personalized contact.”
UnionSelect is delivered through WLB’s Auburn Hills, Michigan service center, a unionized call center delivering services to union members for over 20 years.