In fact, according to Hewitt, online enrollment has skyrocketed in recent years,
- from 36% in 1999
- to 52% in 2000, and
- to 70% last year
Hewitt said the burgeoning online interest has already influenced at least one important area – enrollment via phone centers or automated voice phone systems. According to the consulting company, voice system enrollments dropped 22% and call centers by 12% since 1999.
“The Internet has truly revolutionized the benefits enrollment process and made it more efficient, user-friendly, and cost-effective,” said Hewitt consultant Maureen Kincaid. “The Internet also provides employees with interactive tools to help them understand and learn about their benefits in a way they couldn’t do on paper.”