2020
Defined Benefit Administration Survey

Providers

Willis Towers Watson4

DB CLIENT OVERVIEW
Total DB admin clients1448
Full outsourcing51%
DB and DC clients0%
DB PLAN OVERVIEW
Total DB plans883
Frozen plansNR
Cash balance plansNR
With <100 participants0%
With >5,000 participants60%
DB PARTICIPANT OVERVIEW
Total Participants4,862,042
Private/Corporate297%
Public/Government0%
Retired participants33%
All interactions on web80%
SPONSOR SERVICES OFFERED
Plan accounting / Master trust
Trust and custody services
Actuarial servicesI
Investment managementI
Liability-driven investingI
Investment consultingI
PARTICIPANT ONLINE SERVICES
Online initiation
Online elections
E-form processing
Online inquiry status
I = Internal; E = External; P = Partnership; = Supports service as of publication date; NR = Not Reported in time for publication
Footnote:
1Includes both full outsourcing and partial outsourcing/co-sourcing arrangements; excludes investment-only, actuary-only and plan-consulting-only clients.
2 Includes both single-employer and multi-employer/Taft-Hartley plans.
4 Willis Towers Watson’s response was provided after it performed a data refresh and reflects participant counts adjusted for de-risking activities.