According to Hewitt’s poll of chief financial officers, their firms hire outside companies for:
- information technology, 57 %,
- human resources, 41%,
- facilities management, 40%,
- finance and accounting, 20%
Of the companies sending out HR functions, 64% hire a vendor to run their defined benefit pension and 401(k) retirement plans, the Hewitt survey found.
Respondents also listed the following HR functions as possible outsourcing targets:
- health and group benefits, was listed by 49%,
- 35% mentioned payroll,
- 23% said retiree administration,
- 16% listed staffing and recruiting, and
- 15% said organizational development
More than eight in ten respondents said they sent HR outside to improve their company’s performance by enhancing the personnel function. Some 80% want to manage HR as a cost center while 73% admitted they outsourced HR under orders from their chief executive officer.
Generally, the CFOs believe that outsourcing increases shareholder value, but few actually measure that return on investment, the survey found.
The interest in outsourcing remains strong, at least in part because of the still struggling economy and efforts to restrain costs. Some 33% of respondents report that their interest in outsourcing has increased very much or somewhat, while 62% say that their interest has remained the same.
The CFO respondents say that they are heavily involved in deciding what to outsource and to whom, with 36 % advocating the idea of outsourcing, 41% evaluating outsource vendors and 25% approving the hiring of the outsource provider.
The Hewitt CFO study was conducted via e-mail with senior financial executives in companies with $1 billion or more in annual revenue.