The Schwab Service Scorecard verifies and reports on a stock plan provider’s service quality by measuring how well they perform on more than 20 specific service criteria, according to a news release. Information reported in the stock plan scorecard includes
- Service Score – displays agreed-upon goals to benchmark service quality by services such as c all center responsiveness, delivery of participant communications, participant satisfaction, delivery of company exercise notifications and reports andWeb services availability.
- Service Feature Utilization- tracks utilization of stock plan features and enhancements to help sponsors take full advantage of available services.
- Plan Information– provides statistics including total exercises, online exercises, transaction type, and total participant registrations.
Stock plan sponsors can access their plan’s scorecard anytime online. There is no charge for the scorecard service.