Customers will be able to access their fund account information by verbalizing commands such as “price” or “account balance” at any time of day or night.
While the system aims to offer step-by-step instructions and fast access to information, shareholders who want the human touch will be able to speak with a representative and while the speech recognition feature will automatically be available when people call in, the option to use the touch-tone service will remain.
The service will allow shareholders to access to their mutual fund accounts to:
- conduct transactions,
- verify account balances, and
- review fund prices and performance information.
Basic instructions will be given at the beginning of each call and the voice prompter will offer tips on making the next request easier, at the end of the call.