Products May 6, 2003

Diversified Participants Can Put Their "Mouth" Where Their Money Is

June 29, 2001 (PLANSPONSOR.com) - Diversified Investment Advisors now offers SpeechWorks, interactive speech recognition capabilities to all of its retirement plan participants.
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Diversified has integrated the tool into its Diversified Direct automated voice response system, to respond to participant queries in a “natural-sounding voice.

The system allows individuals to:

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  • check account balances
  • review investment performance
  • update their choices for existing assets or new contributions
  • change personal account information
  • initiate selected transactions
  • speak with a Customer Service Representative.

Since 60% of all participants using Diversified Direct only want their account balances, this information is provided immediately upon entry into the system. This information is also available online at www.divinvest.com .

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