ACS Signs $120 Million BPO Deal with Delta

February 14, 2005 ( - Affiliated Computer Services (ACS) has been awarded a human resources outsourcing contract worth $120 million by Delta Air Lines.

According to a news release from ACS, the seven-year deal will cover a range of services for the airline, including:

  • compensation and benefits administration
  • relocation services
  • recruiting
  • payroll
  • learning
  • HR information services
  • a North American call center for employees and retirees.

ACS claims that the move by Delta – which expands upon its current relationship of providing paper-based passenger revenue accounting services – will save the company’s HR and Payroll services costs by 25% over the duration of the contract.

“By simplifying administrative processes, enhancing technology, and reducing the costs for HR services, ACS will help Delta focus on providing even better service to its customers,” said Lynn Blodgett, group president of ACS Commercial Solutions, in the news release.

Delta ( ) is the world’s second largest airline in terms of passengers carried, while ACS ( ) is a Fortune 500 business process and information technology outsourcing company.