American Express Offers PIN-Less Enrollment

October 3, 2000 ( - Participants may soon have one less number to keep up with, and find it easier to sign up, thanks to a new PIN-Less 401(k) enrollment feature from American Express Retirement Services.

Plan participants will also be able to enroll in their 401(k) plan through several mediums, including:

  • The Internet
  • Voice Response
  • Participant Service Center

Without requiring the use of a personal identification number, or PIN.

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American Express is also rolling out a new Web feature that will let participants change their personal identification number (PIN) online.

PINs have traditionally been mailed to employees when they become eligible to join the plan, but some may lose the number, or may want to join at a later date. The new process requires only their Social Security Number, date of birth and zip code.

The new “PIN-less” enrollment capability will be available to clients that allow paperless enrollment for their plan. Once enrolled, a PIN number is mailed to the new participant for other types of inquiries or transactions requiring a PIN (interactive voice response and Web access registration).

– Nevin Adams