A harmon.ie press release said nearly 60% of work interruptions now involve either using tools like email, social networks, text messaging and IM, or switching windows among disparate standalone tools and applications. The survey found 45% of employees work only 15 minutes or less without getting interrupted, and 53% waste at least one hour a day due to all types of distractions.
That hour per day translates into $10,375 of wasted productivity per person annually, assuming an average salary of $30/hour, harmon.ie said. For businesses with 1,000 employees, the cost of employee interruptions exceeds $10 million per year.
While traditional activities such as phone calls, talking with coworkers, and ad hoc meetings account for 43% of work interruptions today, the lion’s share of distractions are now electronically based, according to the survey results. Users reported getting sidetracked in email processing (23%), switching windows to complete tasks (10%), personal online activities such as Facebook (9%), instant messaging (6%), text messaging (5%) and Web search (3%).
Multiple devices on the desktop contribute to the problem, with 65% of respondents reporting that they utilize up to three additional monitors and/or mobile devices simultaneously with their main computer screen as they work.
Users also spend an average of 2-1/2 hours per week trying to find the documents they need in multiple local, corporate and cloud repositories. That adds up to 16 work days annually, costing businesses $3,900 per $30/hour employee per year to subsidize inefficient document management.
Users report that the continuous interruptions cause:
- Difficulty working/producing (33%),
- No time for deep or creative thinking (25%),
- Information overload (21%),
- Missed deadlines (10%), and
- Lost clients/business (5%).
Sixty-eight percent of respondents reported that their employers have implemented policies or technologies to minimize distractions, while 73% of end users have adopted self-imposed techniques to help maintain focus.
The number one corporate strategy used to discourage digital diversion is blocking access to public social networks such as Facebook and/or other non-business Web sites (48%). Other corporate techniques used to promote digital efficiency include tracking online usage patterns (29%), training (25%), deployment of an enterprise collaboration and social platform that aggregates information in a single window (13%), No Facebook Fridays (6%) and No Email Fridays (3%).
In the case of end users, 51% try to minimize distractions by reading emails in batches, 28% by working outside the office, and 25% by disconnecting from IM/email and phone a few hours a day.Findings are based on a March 2011 uSamp survey of 515 email users working in sales, marketing, human resources or legal departments for U.S. companies of all sizes.
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