The survey by Expertus, which provides training outsourcing services, found that about 70% of respondents said that administrative operations could be improved if their company upgraded current technology, followed by those who said increasing staff sizes would help (34.7%) and increasing staff training (28.4%).
The survey also found that 7.3% of respondents said their companies spent more than 50% of their training budgets on administration and operations; 10% spent between 36% and 50%; and 30% spent between 20% and 35%.
While about 60% said they would likely increase spending on administration and operation, 15.7% said spending in that area would remain stagnant, 5.4% predicted it would decrease and 18.4% said spending would likely fluctuate.
The most common administrative and operational functions used for training are:
- Program scheduling, 83.8%,
- Program evaluations, 78.1%,
- Material fulfillment, 75.4%,
- Registration services, 73.7%, and
- Student and program reporting, 74.1%.
“We believe training administration and operations are areas where most companies – no matter their size – can gain significant efficiencies,” said Mohana Radhakrishnan, vice president of client services, in a press release. “Most companies view these expenses as necessary and fixed. However, we’ve seen companies reduce administrative expenses by as much as 55% to 60% through the effective use of technology, personnel resources, and shared services.”
For the full survey results visit http://www.expertus.com/survey/results5/TrainingAdmin.pdf .