Compass Introduces Two Health Care Navigation Solutions

Both solutions are designed to help employees choose the right benefits and health care delivery to lower costs for them and employers.

Health care technology and consulting company Compass Professional Health Services introduced two health care navigation solutions: Compass Advocate, which reduces the hassles of health care, and Compass Consumer, which helps employees make smarter health care decisions that improve care and lower costs.

According to Willis Towers Watson’s Best Practices in Health Care Employer Survey, U.S. employers expect their healthcare benefit costs to increase by 5.5% in 2018, up from a 4.6% in 2017. In addition, large employers ranked specialty pharmacy as the top cost driver for the second consecutive year. Compass’ portfolio of health care navigation solutions helps address these issues.

Compass Advocate – For employers who are dissatisfied with the poor customer service, lack of utilization and long turnaround times of current patient advocacy solutions, Compass Advocate helps employees:

Understand their benefits and plans: Provides employees with unbiased guidance to help them select a health care plan and gives them personal support for medical, dental, vision and pharmacy benefits throughout the year.

Get help with medical bills: Gives employees an expert to fix problem medical bills. Compass tracks down and fixes problem medical or dental bills so employees and employers are not overcharged.

Coordinate care: Helps employees verify care coverage, schedule appointments, transfer medical records and coordinate care.

Find the right programs at the right times: Helps employees understand and use their health benefits—such as telemedicine, disease management and employee assistance programs (EAP)—in-the-moment, when they actually need them.

Compass Consumer – For employers who are dissatisfied with high-cost health care and inconsistent doctor and hospital quality and want to optimize their network with high-quality, cost-effective care, Compass Consumer empowers employees to:

Understand insurance benefits: Gives employees personal support for medical, dental and vision benefits throughout the year.

Find highly rated, cost-effective doctors: Helps employees find highly rated doctors, dentists and eye care professionals in their area, who meet their personal preferences and health care needs.

Compare costs for procedures and care: Provides employees with price comparisons before receiving care. Depending on the doctor, hospital or facility, costs can vary by hundreds or thousands of dollars—even in-network.

Drive lower cost pharmaceutical options: Helps employees compare medication prices and lower the cost of prescriptions.

Compass Advocate and Compass Consumer join Compass’ flagship health care navigation solution, Compass Navigator, which combines the services of both Compass Advocate and Compass Consumer and provides employees comprehensive support throughout their entire health care journey.

Compass Advocate is currently available, and Compass Consumer will be broadly available July 1, 2018.