A Web announcement from URAC said the new Consumer Education and Support (CES) accreditation is the first step towards addressing the demands of CDH products, which call on consumers to make more of their own decisions about health coverage and personal health choices.
The URAC CES standards focus on administrative transactions, decision support tools, and access to educational support designed to give the consumer information on health and health care, the announcement said.
Areas the URAC CES standards assess include:
- consumer access to decision support tools that incorporate quality and cost information
- availability of health assessment tools such as Health Risk Appraisals (HRAs) as well as prevention and wellness information to all members
- availability of information in different languages
- accommodation of individuals with cognitive or physical impairments.
The URAC CES standards also require compliance with the URAC Core Organizational Quality Standards, which address key functions such as organizational structure, staff qualifications, training and management, oversight of delegated activities, regulatory compliance, quality management, and consumer protection.