Employees can make benefits selections through
Workscape’s outsourced benefits administration (OBA)
During the most recent open enrollment session, the Massachusetts-based company said that employees were more comfortable with using a Web-based feature to make their benefits selection, with 83% of the 600,000 employees using the Workscape OBA during the period turning to the Web-based service. That compared to only 11% who used the HR service center and 6% who relied on telephone-based enrollment.
Daryl Ashley, Workscape’s senior vice president and general manager, Outsourced Benefits Administration, said in a news release that Workscape managed up to 75,000 transactions a week, including more than 22,000 in one day.
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