Firm Puts Out HR Metrics Measures

January 29, 2004 ( - A benchmarking firm has released a new study of the most effective HR performance measures.

According to a news release from Best Practices, LLC, the study identified the most effective way to measure how companies manage employee development, rewards and recognition, recruitment and selection, and employee satisfaction and morale.

“The old adage, ‘What gets measured is what gets managed,’ is no exception for human resources organizations,” said Chris Bogan, president and CEO of Best Practices, LLC, in this announcement. “World-class companies realize that their people are their most valuable asset and they are using an array of HR performance measures to make tremendous improvements in all areas of human resources.”

Based on interviews with HR executives, the report includes the following tools to help human resources organizations implement or improve their performance measurement systems:

  • a summary matrix that details each benchmark partner’s performance measures
  • detailed best practices to help determine the optimal methods for implementing performance measurement
  • key performance benchmarks as identified by interviewed executives.

Companies profiled in the report include AT&T, Corning, Federal Express, General Electric, KPMG, Motorola, Northern Trust Company, Ritz-Carlton Hotels, Solectron, Texas Instruments, The U.S. Department of Transportation, USAA , and Xerox

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