The survey, by D S Howard & Associates, asked 101 benefits management professionals at corporations with 500 or more employees to assess their employees’ views about health benefits:
· 54% said most/some employees think the rules about coverage are difficult and hard to find,
· 48% said most/some employees find health plans too complex and hard to understand, and
· 42% said most/some employees have difficulty getting timely answers to their benefits questions.
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