According to an ING news release, a transitional services phone-based representative helps the employee walk through the online process.
“We are always looking for ways to help make it easier for our clients to plan and manage their finances for retirement,” said Nancy Clifford, vice president, ING Financial Horizons, in the news release. “The Rollover Wizard enhancement gives ING defined contribution plan participants the opportunity to rollover their assets into an IRA using a quick and easy online process, when they have a qualifying event.”
According to the news release, the Rollover Wizard also helps ING transitional services representatives better serve participants. Using the tool helps to reduce errors in paperwork and decreases processing time between the representative and the client. The representative is able to view the customer information that is pre-filled in a variety of forms that are necessary to complete the rollover.
The ING Express IRA is a mutual fund custodial account with approximately 53 fund offerings. There is no cost to roll over the assets.