The program, called Civil Treatment for Employees (CTE), is part of the group’s Human Resources and Organizational Effectiveness Library and can be delivered via Internet, intranet, CD-ROM, or by traditional instructor-led training.
The course is divided into six topics:
- Introduction to Civil Treatment
- Harassment Defined
- Mutual Banter
- Workplace Conversations
- Racial Bickering
- Internal Complaints
The course uses tutorials to introduce basic concepts, accompanied by sidebars containing supplementary resource information and an evaluation.
Upon completion of the course and a final assessment, users can print a certificate of completion.
A companion course, Civil Treatment for Managers, will be released later this year.