In addition to providing expatriate insureds with better service, these insureds will be able to take advantage of direct care in the country where they now reside. The main benefit will be the services infrastructure through which MetLife operates in Mexico, with some 700 hospitals and 8,300 physicians and additional specialists.
In addition to the provider network, MetLife offers services for foreign employees, including processing of direct payments rather than reimbursements, local claims processing and customer service located in Mexico City, negotiated discounts of 10%-15% on healthcare services and direct access to 26 MetLife offices located at the top 26 hospitals in Mexico. These MetLife offices are home to on-site doctors and administrators employed by MetLife to assist members with case management or additional assistance while on-site.The addition of the Mexico network expands MetLife’s expatriate services offering, which is currently available in more than 100 countries.
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