The new service initiative offers clients the flexibility of choice for their service needs through a new multi-tiered approach that gives clients access to a variety of customer service options based on their size and complexity. Paychex Flex scales to meet the needs of small- and medium-sized businesses and offers users a variety of service options for how they prefer to work. For those medium-sized businesses with more complex needs, Paychex Flex Enterprise delivers additional service options to ensure ready access to prompt and knowledgeable support any time of day. Options include access to a dedicated service person, team of product specialists, 24/7 service center and email support.
The Paychex Flex platform adapts to the needs of HR and payroll stakeholders, benefits administrators, employees, contractors and financial adviser and accounting partners, the company says. Rollout of the new service initiative will begin in January.
“With Paychex Flex, we’ve combined our innovative cloud platform and best-in-class mobile app [application] with dedicated support and flexible customer-centric service options to give our clients the ability to do what they want, where they want, when they want and how they want,” says Michael Gioja, Paychex senior vice president of information technology, product management and development.
The Paychex Mobile App gives employers access to employee data available on the go, in addition to plan-level views of retirement, health and benefit accounts. In addition to viewing 401(k) balances and returns, client employees can now edit retirement information from their mobile device, including contribution amounts and investment allocations.
More information is at www.paychex.com/flex.