Pru Outsources HR Functions

January 17, 2002 ( - As an example in the latest in the trend towards business process outsourcing (BPO), Prudential is handing its human resource (HR) functions over to Exult Inc.

According to the 10-year contract, Exult will manage Prudential’s core administrative and transactional HR services including:

  • payroll
  • benefits administration
  • HR call-center management
  • HR information services and systems support
  • employee data and records management
  • training
  • staffing.

Proponents of outsourcing argue that by centralizing HR functions in small service centers shared by a small number of clients, BPO providers can significantly reduce transaction costs for their clients.

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Transition of Prudential’s HR processes to Exult’s Client Service Centers in North Carolina and Texas will begin promptly and is scheduled for completion in the fourth quarter of 2002.