Products March 26, 2009
Software Maker Announces HR Shared Service System
March 26, 2009 (PLANSPONSOR.com) - HR software
provider Enwisen has unveiled AnswerSource HR Shared Services
4.0, which it says provides resolution of employee issues,
faster customer services-rep (CSR) ramp-up and lower annual
costs per employee for HR services.
Reported by Fred Schneyer
An Enwisen news release said the product will be available March 31.
According to the announcement, features include a better integration with Enwisen’s AnswerSource HR Knowledgebase product, and:
- CSRs can access personalized answers to employee questions.
- An emulation mode enables CSRs to view knowledgebase exactly as caller sees it.
- Employees can submit questions from anywhere in the knowledgebase, accessed via Enwisen’s or other HR portal, with links that point CSRs directly back to the question source.
- CSRs can attach solution links directly to case resolutions so callers can review answers directly from the knowledgebase.
- New Web 2.0 interface provides an intuitive desktop experience.
- A variety of graphical chart and dashboard analytics provides rich caseload perspectives for CSRs, managers, HR staff, and administrators.
- Ability to filter tickets by “Knowledge Domains” makes it easier to assign topics to CSRs with specific domains of expertise and directs sensitive cases to restricted domain experts.
- A complete historical view of employees’ current and past service center communications.
More information is available at http://www.enwisen.com/landing/landing_sharedservices.htm .
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