Survey: Workers Increasingly Trust Senior Management

December 14, 2004 ( - Following a steady decline since 1999, US workers' attitudes towards their bosses have finally jumped back up, with 51% expressing trust and confidence in their senior management in 2004.

This is up considerably from the 2002 figure of 44%, according to a Watson Wyatt WorkUSA Survey. Other indicators of worker satisfaction with higher level employees are shown in the survey, with 50% of workers believing the information they receive from management, up from 37% in 2002.

Workers also believe that their management conducts business in an honest way, with 70% stating that their bosses have integrity, up from the 2002 low of 63%.

The study is not all roses though, with only 43% of employees believing that management makes timely business decisions. This number is up from 2002 however, when only 26% of workers thought so. Management motivation techniques are also still viewed as less than satisfactory, with only 40% of workers agreeing that management motivates workers. In 2002, 33% thought that this was the case

Regarding performance, only 31% of workers believe that their company does a good job of helping poor performers improve, while only 32% think that their company acts appropriately when performance lags.

The WorkUSA study, conducted by Watson Wyatt, a human capital consulting firm, is available here .