This Web-based program combines self-service tools with administrative and call center components that make health and welfare plan administration easier for employers, the company said in an announcement.
BenefitConnect helps users manage benefit data, make eligibility calculations, facilitate annual and ongoing plan enrollment, integrate with payroll programs and carriers to process participant elections and manage and track employee calls, transactions and cases, the company said. It also allows companies to create or leverage their internal call center with a suite of Web-based call center tools.
Another component of BenefitConnect is its employee self-service functionality delivered through three employee channels – Educate, Evaluate and Elect. According to the announcement, BenefitConnect’s Educate channel provides employees with health information and resources; the Evaluate channel helps workers compare health plan offerings by using data collected in the education channel; and the Elect channel offers functionality for annual enrollment, new hires and family status changes.
BenefitConnect potential users include employees, plan administrators, customer representatives, HR and benefit managers, vendors and carriers. It can be configured and branded to meet a company’s requirements and plan and vendor formats, Watson Wyatt said.
For more information about BenefitConnect, visit www.watsonwyatt.com/benefitconnect .
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