Benefits November 13, 2007

Workers Place High Emphasis on Manager Effectiveness

November 13, 2007 (PLANSPONSOR.com) - Sixty-two percent of employees who said they have an effective manager also said they planned to stay with their job versus 17% of employees who said their manager is ineffective who plan to stay with their job, according to a survey from Kenexa Research Institute.
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The Wall Street Journal reports that just 12% of workers surveyed said their manager is ineffective, and 25% rated their managers as neither effective nor ineffective. Workers in the U.K. were most likely to say their manager is ineffective (19%), followed by U.S. workers (15%), and workers in Germany (14%), China (12%), Brazil (10%), and India (5%).

Jack Wiley, executive director of the Kenexa Research Institute, told the WSJ a big part of being an effective manager involves treating employees with dignity and respect. He said he has often found “employees were simply asking to be recognized, for the manager to say ‘hi’ to someone in the morning, to say ‘thank you’ for the work performed.”

Also, it is important managers organize the workload fairly, provide feedback on workers’ performance, and work to improve poor performers, according to the news article.

The survey included responses from 10,000 U.S. workers, and 1,000 workers each from India, China, Brazil, the U.K., and Germany. The Kenexa Research Institute is a unit of Wayne, Pennsylvania-based Kenexa, a recruitment and retention consulting firm.

More information can be found at www.kenexa.com .

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