2021 Service Stars

Five individuals and five teams from the retirement plan provider community have been selected as 2021 PLANSPONSOR Service Stars.

The PLANSPONSOR Service Star Awards program recognizes the retirement plan account representatives and relationship managers who, in the words of their plan sponsor clients, have demonstrated exemplary service.

Plan sponsors responding to the 2020 PLANSPONSOR Defined Contribution (DC) Survey—results of which were published as the 2020 PLANSPONSOR Best in Class DC Providers Survey and 2020 PLANSPONSOR DC Plan Benchmarking Survey—singled out their recordkeeper representatives by name and gave specific examples of why they were nominating them. The five individuals and five teams noted below were then selected by the PLANSPONSOR Research and Surveys group, which reviewed the 716 nominations and plan sponsor comments. Service Stars are chosen for excellence in a range of service areas.


  • Adam Voeste
    Client Relationship Manager
  • Kelsey Moore
    TPA and Client Strategist
  • Deborah Spedon
    Bank of America
    Client Service Manager
  • Jodi Throdahl
    Senior Relationship Manager
  • Paul Worthington
    Relationship Manager


  • John Hancock
    Deborah Newey
    Client Service Manager, Retirement
    Gina Vallee
    Strategic Communications Consultant
  • Principal
    Elissia Schmidt
    Senior Client Service Manager II
    Kelly Zwald
    Senior Education Strategist
  • The Standard
    Dara Duane
    Relationship Manager
    D. Nicholas Lenzi
    Implementation Manager
  • T. Rowe Price
    Vanessa Marasco
    Client Account Manager
    Nicholas Porcaro
    Executive Relationship Manager
  • Vanguard
    Lauren Hastings
    Relationship Executive
    Ryan Russell
    Client Relationship Administrator
    Christi Saporetti
    Client Relationship Administrator
    Quincy Talbert
    Client Relationship Administrator
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