TIAA-CREF Consolidates Customer-Focused Areas

June 21, 2010 ( - TIAA-CREF announced the appointment of Edward Van Dolsen as chief operating officer, a move it says organizes the company fully around customers to meet their evolving needs.

In addition, the company named Marvin Adams as executive vice president of shared services, and announced that Maliz Beams, executive vice president for client services, has decided to leave after six years with the company.  

Van Dolsen will oversee the company’s institutional and individual client services, sales and distribution and product functions, with the goal of reducing complexity and accelerating decisionmaking, according to the announcement. Adams’ new shared services group will encompass technology & operations, sourcing, and other business process support functions.

Van Dolsen has been the company’s executive vice president for product development and management since 2008. Previously, he held a series of senior management positions within TIAA-CREF, including executive vice president of institutional client services and head of the pension product management team.  He joined the company in 1982.    

Van Dolsen holds a B.A. from Franklin and Marshall College and an M.B.A. from Pace University.

Adams joined TIAA-CREF in January from Fidelity Investments, where he was president of shared services and responsible for enterprise transformation.   

The announcement said Scott Evans, executive vice president of Asset Management, who oversees TIAA-CREF’s investment advisory subsidiaries TIAA-CREF Investment Management LLC and Teachers Advisors Inc., will continue to report to Roger Ferguson.  The asset management organization will retain its own sales, distribution, and product management functions.